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Ardalanish Isle of Mull Weavers Online Order FAQ
Placing an Order
Online Security
Placing an orderCan I shop online at Ardalanish Isle of Mull Weavers ? Yes. Shopping online at Ardalanish Isle of Mull Weavers is easy and safe. There are three steps to follow: Step 1: Browse the website Step 2: Add an item to your order Step 3: Payment If you do have a PayPal account you can enter your details (email address and password). If you do not have a PayPal account to pay by credit card follow the link 'Don't have a PayPal account? Click Here'
You will be asked for you credit card details and further information required by PayPal for security reasons. Your credit card details will be verified online by the PayPal secure payment gateway. Upon succesful completion PayPal will send you an email confirming that we have received your order via the PayPal payment gateway. Ardalanish Isle of Mull Weavers will receive email confirmation of your payment from PayPal and your order will be prepared for dispatch.
What is PayPal ? Founded in 1998 PayPal enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. PayPal has quickly become a global leader in online payment solutions with 100 million account members worldwide. Available in 55 countries and regions around the world, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal. PayPal has received close to 20 awards for technical excellence from the internet industry and the business community at large. For more information vist www.paypal.com
Are there other ways to place an order with Ardalanish Isle of Mull Weavers ? If you don’t want to use a credit card online you may use any of the following methods : By email. Send email to , quoting your order details, your name, address, credit card number and expiration date. (Note we do not recommend sending your credit card details by email it is safer to use our secure server) By telephone. You can telephone UK 01681 700265 (All calls charged
at standard rate) Visit. You are welcome to visit Ardalanish Isle of Mull Weavers at Ardalanish farm. We will be happy to show you around and you can see the weaving workshop, looms and a display of most of our product range.
What types of payment does Ardalanish Isle of Mull Weavers accept ? You can pay online via a PayPal account or with the following credit cards VISA, Mastercard, AMEX, Delta, Maestro, Switch and VISA Electron. We also accept cheques or cash.
What is the cost of delivery ? Delivery charges are calculated by weight and the cost will be calculated when you place an order. We are happy to discuss overseas orders with you, for more information please email
How long will it take for my order to arrive ? We will endeavour to dispatch you order promptly, but please allow up to 30 days for delivery. Where indicated some items are hand made to order and your order may take up to 8 weeks to deliver from receipt of payment.
SecurityIs shopping online at Ardalanish Isle of Mull Weavers safe ? Ardalanish Isle of Mull Weavers will take the utmost care to ensure shopping online is as safe as possible. Your browser will go into secure mode as soon as you proceed to pay for your order. (Before you enter any personal or credit card details) Being in 'secure mode' means that all of your details are encrypted to help keep them secure. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet, so your card details and personal data cannot be viewed by anyone else using the Internet. No credit or debit card details are stored once your order has been processed. Our secure server software encrypts all your personal information including credit or debit card number, name and address. The SSL encryption used by Ardalanish Isle of Mull Weavers is supplied by Equifax Secure Server Certificates. These are X.509 Certificates with SSL Extensions that chain to the Thawte CA and which facilitate secure electronic commerce by providing limited authentication of a Subscriber's server and permitting SSL encrypted transactions between a Relying Party's browser and the Subscriber's server. How can your browser help protect you and your data ? Most modern web browsers, such as Internet Explorer and Netscape, support 'secure mode' and standard security protocols. You can tell that the pages are secure because the
address in the Address bar changes from being http:// to https://. Internet Explorer can warn you if the site you are about to send payment details to, is secure or insecure. To make this happen, select OPTIONS on the VIEW menu and then click the SECURITY tab. Once all of the warning boxes have been ticked, Internet Explorer will automatically alert you each time you send your private details to another site. If you use a Netscape browser, you should select SECURITY
PREFERENCES from the OPTIONS menu and then click on the GENERAL tab. Tick
all of the Security Alert boxes and again, you will be warned when you
are sending details to secure and insecure sites. What steps does Ardalanish Isle of Mull Weavers take to protect your privacy
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Customer serviceCan I return goods bought online ? Yes, if you are in any way unhappy with your goods, you may send them back with a cover letter for an exchange or refund to : Ardalanish Isle of Mull Weavers at Ardalanish Isle of Mull Weavers, Ardalanish Farm, Bunessan, Isle of Mull, PA67 6DR . As a consumer, once unwanted goods are received, you have a 7 working day cancellation period, this starts the day after receipt of unwanted goods. Unfortunately we cannot refund or exchange used or customer damaged items (statutory rights not affected). We cannot refund or exchange garments that have been hemmed / finished if you have specified the wrong length or decide you do not like them. Please note Ardalanish Isle of Mull Weavers is not responsible for return postage. We recommend that you obtain a proof of posting certificate and adequate insurance.
How long do I have to return sale items? You are entitled to cancel your order for a full refund at any stage up to and including 7 working days after you have received your order. After this time, goods bought in the sale will not be refunded simply because you change your mind or you do not like them. However you may return goods in exchange for a credit voucher to the same value as the item purchased.
I need help with my choice of fabric ? Please call and Ardalanish Isle of Mull Weavers will be more than happy to discuss your choice of fabric. We want you to be 100% happy with your order. (please refer to contact details) While we take all possible care to reproduce and describe the fabrics accurately, current printing and graphics technology limitations may mean that an exact representation of the fabrics offered is not possible. Likewise the nature of fabric source and its hand weave and knit quality means slight variations between batches.
How can I contact Ardalanish Isle of Mull Weavers ? email :
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